Support
The most common questions. Can't find your answer? Write to us at [email protected].
I forgot my password
On the sign-in screen tap "Forgot password?", enter your email and use the link or the 6-digit code we send you. If you sign in with Google or Apple, you don't need a password.
How do I cancel Premium?
The subscription is managed by the store where you bought it: the App Store or Google Play. In the app: You → Subscription. Deleting the app doesn't cancel the subscription.
I paid but Premium doesn't show
Sign in with the same account and tap You → Subscription → Restore purchase. Make sure the phone uses the same Apple or Google account you bought with. If that doesn't help, write to us with the store receipt.
Refunds
Refunds are decided by the store: for iPhone at reportaproblem.apple.com, for Android in the Google Play help.
Listening offline
Tap Download on a meditation. In Account settings you can choose to download on Wi-Fi only. Downloaded Premium meditations play while your subscription is active.
Notifications and reminders
In You → Reminders you choose the practice reminder, the message of the day and retreat announcements. If they don't arrive, check that notifications for Sheki Useini are allowed in your phone's settings.
How do I book a retreat?
Open the retreat in the app and tap "Reserve your spot": it opens the organiser's WhatsApp, phone or email.
How do I delete my account?
In the app: You → Account settings → Delete account. Without the app: on the Delete account page.
Contact
Email: [email protected]. Include your account email and your phone model so we can help faster.